FAQs

When will my order arrive?

All orders are to expected to be shipped within 2 to 4 weeks from the order date.  Due to exclusivity of each drop, production times are longer. 

     I placed my order, but have not received a tracking information?

    Once your order is packaged and a shipping label is printed, you will be sent an email update with the tracking information.

      What shipping method do you use?

      USPS - Domestic (3 to 4 days from ship date)
      USPS - First Class International (7 to 21 days from ship date)
      DHL Express - International (3 to 10 days from ship date) 

        Do you ship internationally?

        Yes. However, it can take longer to be delivered.  Additional custom/import/taxes charges maybe assessed by the respective foreign country being ship to.

          Can I cancel my order?

          Unfortunately, orders cannot be cancelled once processed.

            What is your return policy?

            All sales are final.  No returns are available on any merchandise.

             

            Do you re-stock your inventory?

            Every round is only live until the next round is released.  Merchandise from previous rounds are not stocked.  At times, we will have special re-lease of previous rounds.

              Sizing?

              Everything is true to its size. If you want the longer, bigger look which is popular in present day, we suggest getting a size up.

                How may I contact you?

                info@1340Collectiveco.com