FAQs

When will my order arrive?

All orders are expected to be shipped within 2 to 4 weeks from the order date.  Due to the exclusivity of each drop, production times are longer. 

     I placed my order, but have not received a tracking information?

    Once your order is packaged and a shipping label is printed, you will be sent an email update with the tracking information.

      What shipping method do you use?

      USA -  (3 to 5 business days from ship date)
      Canada - (10 to 15 business days from ship date)
      International - (10 to 18 days from ship date)
      DHL Express - International (3 to 10 days from ship date) 

        Do you ship internationally?

        Yes. However, it can take longer to be delivered.  Additional custom/import/taxes charges maybe assessed by the respective foreign country being ship to.

          Can I cancel my order?

          Unfortunately, orders cannot be cancelled once processed.

            What is your return policy?

            All sales are final.  No returns are available on any merchandise.

             

            Do you restock your inventory?

            Every round is only live until the next round is released.  Merchandise from previous rounds are not stocked.  At times, we will have special release of previous rounds.

              Sizing?

              Everything is true to its size. If you want the longer, bigger look which is popular in present day, we suggest getting a size up.

                How may I contact you?

                info@1340Collectiveco.com